Portable Air Conditioners
Does my portable AC have to be connected to a window?

Your Portable AC should always be connected to a window. The air coming from the back of your unit is moist and hot. If vented back into the room, it will cancel out cold air coming from the front of the unit. 

How far can I extend my hose?

Most hoses will be approximatly 5ft when fully extended. 

Can I use my portable ac without a drain hose?

Yes. The water is accumulated in an internal drain pan. This water is evaporated and sent out the exhaust hose in the form of water vapor. Occassionally, the unit will need to be drained in humid environments. 

How do I drain my unit?

You can drain the unit by putting a pan behind the unit and unscrewing the drain cap. Be careful, as the water will start pouring out immediately. Keep towels close by in case splashing occurs. To completely drain the unit, tip the unit back slightly to drain the last of the water. 

Do I need to set up a continuous drain hose?

Portable Air Conditioners have a self-evaporator system. This type of Air Conditioner does not require a continuous drain hose. However, if a P1 error code occurs, this means the water is over the capacity for self-evaporator. Please follow these 2 steps to self rectify the issue: 1. Pull out the drain plug at the back bottom of the unit and drain the excess water out.
2. Pull out the drain plug and insert the drain hose (included as an accessory) to drain the excess water out.

What should I do before storing my unit for an extended period of time?

Make sure to completely drain the unit. Clean any moisture on the unit. It is advised to cover the unit in a non reactive plasitic to prevent dust from entering the unit. Dust buildup may lead to mold down the line. 

What are the foam strips for?

The dense foam strips are to be used above and below you window sliders to create a tight seal. The less dense foam is to seal the window sash. This is the gap between the front and back window. 

What do the error codes mean?

E1 - Room temperature sensor error. E2 - Evaporator temperature sensor error. E3 - Condenser temperature sensor error (select models). E4 - Display panel communication error. P1 - Bottom tray is full - Connect the drain hose and drain the collected water away. If protection code repeats, call for service.

How do I identify my model number?

The model number will be located on the silver nameplate on the back side of the unit. The serial number will be located on the white sticker with a barcode. The full serial number will be 22 digits long. 

How do I clean my unit?

Due to many electrical components, it is not advised to spray the entire unit with water. You may use a nonabrasive cleaner to clean the plastic panels. The air filter may be cleaned by removing it from the unit and dusting off the debris into the trash can. It is not advised to remove the case of the unit. You may use a can of compressed air or an air compressor to blow out all the depris inside the unit. To empty the internal self-evaporator system, remove the cap/drain plug and tilt the unit back. Use a pan to catch the excess water. 

What is SACC?

SACC stands for "Seasonally Adjusted Cooling Capacity". This is a new rating system for portable air conditioners that was effective from 1 July, 2020. It represents the weighted average performance of a portable air conditioner in a number of test conditions, some of which may be more extreme than the average use case, which is then adjusted to account for the effect of infiltration air and duct heat transfer. With the change in testing, the new SACC ratings therefore may appear lower than previous ratings on the unit packaging, even though the model has not changed. 

What is the difference between ASHRAE and SACC?

Effective July 1, 2020, a new standard to rate BTU output and room cooling for all portable air conditioners was introduced into Canada. The previous rating standard, called ASHRAE did not take into account the heat and other factors the portable air conditioners were emitting into the room during cooling. A new BTU rating system called SACC (Seasonally Adjusted Cooling Capacity) has now been implemented to adjust for these factors. With this adjustment, the current BTU ratings and room cooling areas have been adjusted for a more accurate rating of the cooling capacity of the unit. This new rating is now standard on all portable air conditioners sold in Canada.

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