Why do I have odor coming from my Front Load washer?
Cleaning the Door Gasket:
Regularly check and clean your door gasket.
1. Open the washer door.
2. Using both hands, press down the door gasket.
3. Remove any foreign objects, etc. if found trapped inside the gasket. Make sure there is nothing blocking the holes behind the gasket.
4. You may wipe the gasket surface with a mild detergent, diluted bleach or diluted vinegar. Be sure to wipe away any cleaning solution with warm water before using the washer.
5. When you are finished cleaning the door gasket, remove your hands and the gaskets will return to the operating position.
Clean the Pump Filter:
Due to the nature of front-load washer, it is sometimes possible for small articles to pass to the pump filter. This can restrict the draining process and may also contribute to odors. The pump filter is easily accessible and cleaned. Check your Owner's Manual for instructions.
Clean the washer tub:
Use the Tub Clean cycle once a month to keep the wash basket free from soap and fabric softener residue that can build up and cause an odor.
Dispenser Drawer Area:
Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.
Using liquid HE detergent is recommended. Use the appropriate amount of detergent with each load. Many HE detergents are concentrated and will indicate it on the bottle. If using concentrated HE detergent, use the amount recommended by the detergent manufacturer. Sometimes using too much detergent creates oversudsing where excessive soap is trapped in the outer tub.
If the drain hose is pushed too far into the drain stand pipe, it can siphon drained water back into the washer causing a musty odor. We recommend securing the hose to the side of the stand pipe with a cable tie so this does not occur.