Why is my Top Load Washer not draining?
Please make sure that the drain hose is securely connected.
Make sure the drain hose is not kinked or clogged.
Make sure the washer is not trying to drain more than 48" above the floor. Check your Installation Instructions for more details about drain height.
The drain hose goes into a standpipe, drain or other household plumbing. Remove the drain hose and pour a quart of water into the standpipe or drain. If water will not drain, a plumber is recommended.
If the washer was stored where temperatures are below freezing, water in the pump can freeze and lock the motor. Allow time for thawing and it should start.
If unit is still not draining, please have the warranty department send service.