All Refrigerators
Where do I find my unit’s model and serial numbers?

All the units have two stickers on the exterior: One in the rear, one on the right side or both, depending of the model. One sticker with the model number plus information about the unit and another sticker with a bar code and the serial number and which is 22 digit long. 

Does my unit come with a manual?

The unit comes with a plastic bag containing: Energy Guide, Warranty Certificate, Product Registration Card and User’s Manual. Please check that the unit was installed and used correctly, according to the user’s manual before calling for service.

Why is my unit making abnormal noises?

Normal refrigerator sounds include gurgling of refrigerant, humming of the compressor, bang of the ice breaking off the evaporator, clicking of the ice maker, buzzing of the fan motors and slushing of the defrost water. 

Why is my freezer not cooling properly?

First, confirm that your cooling settings are correct. If your unit has a temperature control knob, the larger number indicates colder settings. The most common cause is the door not closing properly. Check the door seal on the unit to see if it is closing properly. If the door seal closes properly, place a dollar bill between the door seal and refrigerator. Close the door and pull the dollar bill out. If the dollar bill pulls out easily, this may mean either your unit is not level or your hinges are loose. 

Why is my refrigerator not cooling properly?

First, confirm that your cooling settings are correct. If your unit has a temperature control knob, the larger number indicates colder settings.  The most common cause is the door not closing properly. Check the door seal on the unit to see if it is closing properly. If the door seal closes properly, place a dollar bill between the door seal and refrigerator. Close the door and pull the dollar bill out. If the dollar bill pulls out easily, this may mean either your unit is not level or your hinges are loose. 

Why is my freezer over freezing?

First, confirm that your settings of your freezer are correct. The most common cause of frost buildup I freezers is the frequency of the door being opened. This causes fresh air to circulate into the unit, causeing more humidity. Check both the door seals to make sure there is no air leaking out. 

Why is my refrigerator freezing?

First, confirm that your settings of your freezer are correct. Check the seal on the freezer. An overactive freezer will cause excess cold air to be circulated into the refrigerator, freezing parts of the refrigerator. Also, if the temperature of you room drops below freezing, your refrigerator may freeze. 

What does ENERGY STAR® mean?

Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To earn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect. For more information, visit www.energystar.gov

Why is my ice maker not making ice?

Make sure the freezer temperature is low enough to make ice, there is water connected and the icemaker is turned ON. On top mount freezer units, make sure the Ice Sensor Arm is switched to the ON position which is DOWN.

What can I do if I detect an odor in my freezer?

Odors in your freezer can be caused by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. Sometimes odors can also be caused by certain containers and wrapping materials (such as paper, foil, or plastic). If you think this might be the case, try using different containers or a different brand of wrapping material. If food has gone bad, on auto defrosting units, the defrosted water carrying the bad odor sits on the rear defrost water pan until it evaporates, causing bad smells on the rear exterior. After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.

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