Warranty Policy

Commercial Use Policy

Warranty coverage applies only to equipment used for domestic purposes in appropriate installation and operation environments, without improper usage. The warranty does not apply to non-domestic use, including but not limited to:

• Refrigerators used in medical facilities for storing special chemicals

• Air conditioners installed at construction sites or server rooms operating 24/7, or exposed to excessive construction debris

These examples are illustrative, not exhaustive. Authorized service centers will determine warranty eligibility by assessing the equipment's usage environment. Special warranty terms and periods apply to damage caused by improper operation, as confirmed by authorized service centers.

Warranty Exclusions

The warranty does not cover:

• Alteration or tampering with the warranty card

• Damage caused by mechanical impact

• Failure to perform required technical maintenance (e.g., filter cleaning, drainage system maintenance) during the warranty period

• Equipment accessories including doors, door glass, door gaskets, handle covers, door handles, and feet

• Damage resulting from improper use, violation of operating instructions, or causes unrelated to manufacturing defects

• Damage from liquids, oil, or other foreign objects entering the device

• Damage caused by power supply irregularities (voltage fluctuations), mechanical wear, corrosion, or extreme temperatures

• Repairs, modifications, installations, or disassembly performed by unauthorized individuals or service centers (including resulting mechanical damage, chemical exposure, self-repairs, or voltage-related issues)

• Unit damage due to floods, fires, or other force majeure events

• Damage from storage or use in unsanitary conditions (mold, mildew)

• Defects not caused by manufacturing faults

Warranty Obligations

Products with manufacturing defects will be inspected within 5 working days from the date of purchase. After this period, only repairs will be provided. Customers must submit the product in complete packaging with all accessories and without visible damage.

If the seller fails to repair defective products within 30 calendar days from receipt, the product will be replaced with the same model or an equivalent product of comparable value, based on technical assessment.

Different warranty periods and terms apply when household equipment is used for commercial purposes. Equipment used in public service facilities is deemed to be for commercial use.

This commercial warranty does not limit customer rights as stipulated by Georgian law "On the Protection of Consumer Rights."

The warranty card is valid in Georgia (excluding occupied territories).

Warranty Claim Process

Customers must notify the seller (name and address listed on the first page) in writing within 7 days of discovering a defect. The seller will review the claim and make a decision on warranty coverage within 10 working days.

Important Information

Online Purchases

By law, customers have the right to return products within 14 days of purchase. The product must be returned in its original packaging, in unused condition, undamaged, with complete documentation and accessories. Refunds will be processed within 14 days of the seller receiving the returned product.

If a product is disassembled due to a claimed manufacturing defect that is not subsequently confirmed, the customer shall bear all incurred costs (disassembly, return shipping, inspection fees).

The cost of disassembly for refund purposes will be equivalent to the standard installation cost at the time of disassembly and will be deducted from the refund or paid directly by the customer.

Customers are responsible for additional installation fees for standard or non-standard equipment mounting.

Standard Installation Includes

Washing Machines/Dishwashers: Connection to pre-installed water supply and drainage points at the installation site.

Electric/Gas Water Heaters: Connection to pre-installed gas lines and water supply at the installation site.

Air Conditioners: Drilling a 45mm diameter hole through the wall, mounting the outdoor unit on a bracket, and connecting indoor and outdoor units using factory-supplied hoses. (Reinforced concrete, monolithic walls, or other non-standard walls are not covered under standard installation.)

Cooktops: Drilling a 30mm diameter hole through the wall and mounting on the wall, with a minimum distance of 65-75cm from the gas stove surface. (Failure to meet this standard voids the warranty in case of damage.)

Non-Standard Installation (Applicable to Air Conditioners)

Pricing is based on installation complexity and material requirements (e.g., wall thickness, location, scaffolding needs). Additional costs include the market price of accessories (extensions, hoses, etc.) required for non-standard installation. Complexity and standard compliance will be assessed on-site.

Warranty Claims Submission

All warranty claims must be submitted to the official service center:

LLC Emservice
Tax ID: 406144408
Address: Tbilisi, Didi Digomi, Parsadanis St. N7
Phone: 0322524343

The seller and official service center are not liable for future warranty services if repairs are performed by unauthorized service centers, individuals, or the customer, or if free warranty services are misused (even if the warranty period is still valid). This exclusion does not apply to installations confirmed as correct and compliant with technical requirements by the seller's official service center representatives.

Important Notice

Packaging and accessories must be retained for 14 working days. Failure to do so will result in the product being ineligible for replacement or return. Repairs will be completed within the timeframe specified by warranty terms.

General Terms

Warranty Is Void If:

1. The equipment is physically damaged (e.g., scratches, dents, cracks) due to transportation or handling

2. Operating instructions are violated

3. Installation or warranty-related services are not performed by authorized service center specialists

4. Damage is caused by force majeure (floods, fires, etc.) or use in unsanitary conditions (mold, mildew)

Warranty Does Not Cover The Following Accessories/Components:

Washing Machines:

1. Door gaskets, water inlet/outlet hoses

2. Broken door handles

3. Issues resulting from unauthorized installation

4. Panel-mounted program labels

5. Damage from mold, mildew, or unsanitary use

6. Full door or glass damage

7. Damage to electrical connection wires

8. Damage from unstable voltage

Air Conditioners:

1. Remote control damage

2. Drainage hose clogging due to dust or dirt

3. Issues resulting from unauthorized installation

4. Damage from unstable voltage

5. Improperly connected internal wires

6. Mismatch between air conditioner capacity and room area

7. Filter clogging

Refrigerators:

1. Compressor damage from unstable voltage

2. Door hinges and handles

3. Internal accessories (shelves, drawers, lights)

4. Air purification ionizers

Warranty Card Claim Process

Customers must submit a written claim to the seller:

LLC Emtekhnika
Tax ID: 404981098
Address: Tbilisi, Parsadanis St. N7
Email: info@midea.ge

The seller will review the claim and make a decision within 10 working days. Customers have the right to appeal the seller's decision to the Georgian National Competition Agency. The statute of limitations for claims is 2 years.

For delivery and return terms and prices, please contact the seller.