Australia
Vulnerability Reporting Channel
If you believe you have discovered a security or privacy vulnerability in the products of MIDEA ELECTRONICS AUSTRALIA CO PTY LTD., you can fill out the template and send the security issue directly to iotsecurity@midea.com. You will typically receive an email confirmation from MIDEA ELECTRONICS AUSTRALIA CO PTY LTD within 24 hours.
Confidentiality Mechanism
Throughout the entire vulnerability handling process, MIDEA ELECTRONICS AUSTRALIA CO PTY LTD. will strictly control the dissemination of vulnerability information, sharing it only with relevant personnel. At the same time, we also request that the reporter keep the vulnerability information confidential until our customers obtain a complete solution.
Response Scope
This vulnerability handling process applies to all hardware, software products or services provided by MIDEA ELECTRONICS AUSTRALIA CO PTY LTD., including cloud platforms, apps or mini-programs on mobile phones, and hardware, software, and firmware of home appliances.