Freezer
Why is there frost building up in my freezer?

Defrost chest freezers require occasional manual defrosting when in use, UP Right No Frost Freezer products defrost automatically when in use. The frost build up will happen when moist air comes in contact with the inner sides of your freezer. This is done from opening and closing the door frequently. If excessive frost is building up, make sure the door seal is closing completely. Feel around the seal for air leakage. If no air is felt, close the door with a piece of paper between the door seal and the freezer. Pull the piece of paper out. If it comes out easily, most likely your freezer is not level or your door hinges must be tightened. 

Why is frost building up outside my freezer?

If excessive frost is building up, make sure the door seal is closing completely. Feel around the seal for air leakage. If no air is felt, close the door with a piece of paper between the door seal and the freezer. Pull the piece of paper out. If it comes out easily, most likely your freezer is not level or your door hinges must be tightened. When the frost is not near the door seal, but on the surface of the case, it may be caused by the cold evaporator line touching the case.

Why is my freezer not freezing properly?

Check to see that your settings are correct. If your unit comes with a temperatur knob, the larger the number, the colder your unit will run. Some units have a refrigerator conversion mode, check your user manual to confirm it is not in refrigerator mode. If the weight of food put in at one time is more than one tenth of the nominal volume, the freezing speed will be significantly slower. If it continues to fail to freeze for 24H, there may be a refrigerant leak that needs to be addressed by an engineer.

Is there a way to plug my unit in without it running?

No. The unit will continually run once plugged in. It will not stop temporarily until it reaches the set temperature value.

How do I defrost my chest freezer?

Chest freezers require manual defrost. You must remove all the food and store in a cool place. Unplug the unit with the door open to defrost. You may use a plastic scrapper to remove a large majority of the ice. Some units come with a drain on the bottom of the unit to drain out the water. If it does not have a drain, you must remove the water by hand. This may need to be done once every year, or more frequently depending on use. 

Where do I find my unit’s model and serial numbers?

All the units have two stickers on the exterior: One in the rear, one on the right side or both, depending of the model. One sticker with the model number plus information about the unit and another sticker with a bar code and the serial number (S/N), with a length of 22 digits and letter combinations.

What does my error code mean?

E0 - The ice maker can not be reset normally.

E1- There is a problem with a sensor. 

E2 - There is a problem with a sensor. 

E3 - There is a problem with a sensor.

E4 - There is a problem with the defrost sensor.

E5 - There is a problem with the defrost sensor.

E6 - Communication failure between main PCB and display PCB

E7 - There is a problem with the ambient temperature sensor terminals or the sensor circuit.

E8 - There is a problem with the defrost sensor terminals or the sensor circuit.

E9 - High temperature alert (Freezer temperature consistently 6H above -8℃/17.6℉). 

Ed - The door is open for more than 120 seconds. 

EE - There is a problem with the sensor terminals of the ice maker or the sensor circuit.

EH - There is a problem with the humidity sensor or the sensor circuit.

EF - Circuit fault of water tank is not installed right in place

EP - There is a problem with the ice maker.

CA - Main control board- communication fault of ice-making board

Can I use my unit in the garage?

You can use your freezer in the garage. If your Garage reaches temperatures below 50 degrees F, it is not advised to keep your unit in the garage. The unit may malfuncton. On conversion freezers, the unit will work in freezer mode only. Freezing mode does not work at ambient temperature below -5℃/23℉, and refrigerating mode does not work at ambient temperature below 5℃/41℉.

Why does the door of my freezer gets stuck or hard to open?

This is normal. After the freezer door is opened, hot and humid air enters the box, and negative pressure is generated in the machine after cooling, so it is a little difficult to open the door, and it is especially obvious when the door is opened and closed at shorter intervals continuously. Wait a few minutes before opening, and avoid opening with force, thus causing damage to the handle and gasket. If it must be opened immediately, please use your fingers or plastic ice shovel to carefully pry open the gasket to equalize the pressure.

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