Midea UK | Lifetime Parts Guarantee

Our appliances are supported with a manufacturer’s warranty. Please check your warranty registration to confirm the duration your individual appliance is covered for and the terms and conditions of your appliance warranty.

In addition to this for appliances purchased within the UK and Republic of Ireland, on a selection of spare parts, Midea Home Appliances UK Ltd (“Midea”) offers a lifetime guarantee on these against defects in materials and workmanship. This guarantee applies only to the specific spare parts identified in the applicable product documentation or on our website at www.midea.com/uk/support, being selected spare parts essential for the normal performance of the appliance.

For the purposes of this guarantee, “lifetime” means a period of 12 years from the date of delivery or installation of the relevant product, as shown on the proof of purchase.

This guarantee is in addition to, and does not affect, your statutory rights.

This guarantee applies only if the appliance is registered within 30 days of purchase online through the Midea registration website (midea.warrantyonline.co.uk) or over the phone (0333 034 8425). The registration process may require an image of your invoice/receipt and must include the valid serial number of the appliance. No guaranteed parts will be provided without this completed registration. 

This guarantee is subject to the exclusions set out in the standard appliance warranty terms and conditions, except where expressly stated otherwise in these terms.

Outside the standard manufacturer’s warranty period, this guarantee covers the selected spare part only. Engineer visit, diagnosis and labour charges remain payable by the customer. If during the visit, the approved engineer confirms that the appliance fault is due to a defective part covered by this guarantee, Midea will cover the cost of supplying the replacement part. If a covered replacement part is no longer available, we may, at our discretion, offer a replacement product from our range at a discounted price.

This guarantee only applies to a selection of spare parts on selected models (see Appendix 1), essential for the normal performance of the appliance.