Midea UK | 6 Year Promotional Warranty

Terms & Conditions

WARRANTY PERIOD 

This 4-year extended warranty promotion is in addition to our standard 2-year manufacturer’s warranty and is only valid for customers who purchased a qualifying product from a participating Retailer within the promotional period and who have registered their purchase in time.

CONDITIONS OF THE PROMOTIONAL WARRANTY:

1.      The 2-year standard manufacturer warranty plus 4-year promotional warranty is only applicable to the original purchaser of the product within the United Kingdom and Republic of Ireland and cannot be transferred. No alternative will be offered.

2.      The 2-year standard manufacturer warranty plus 4-year promotional warranty is in addition to, and does not affect, the customer’s statutory rights.

3.      Only qualifying models purchased within the promotional period from selected Retailers (see Appendix 1) are valid – all other purchases, unless stated otherwise, are covered by the Midea 2-year standard manufacturer warranty only.

4.      To activate your 2-year standard manufacturer warranty plus 4-year promotional warranty, you must complete warranty registration within 30 days of purchasing a qualifying product. Register your product and personal details online through the Midea warranty registration website (midea.warrantyonline.co.uk) or over the phone (0333 034 8425). The registration process may require an image of your invoice/receipt and must include the valid serial number of the appliance. No promotional warranty repair service will be provided without this completed registration. 

5.      Only qualifying products used in a normal domestic environment are covered. Commercial use in any application would make the warranty invalid.

6.      The 2-year standard manufacturer warranty plus 4-year promotional warranty, only applies to individual end users and not companies, retailers or organisations for resale or commercial type use.

7.      When warranty service involves the exchange of a product or part, subject to applicable law, the item replaced becomes the property of Midea. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product. 

8.      To benefit from the 2-year standard manufacturer warranty plus 4-year promotional warranty, you agree to be bound by these terms and conditions. 

9.      Product Identification

    a. Midea reserves the right to reject claims for any services/work where the customer requesting such services/work from Midea and/or its agents cannot produce for verification the product serial number and proof of purchase from the original sale.

    b. The warranty will be void if the Serial Number sticker on the equipment is damaged to be illegible, modified or removed.

    c. If a request for repair is made against the warranty where the Serial Number sticker is not attached to the product or the customer cannot produce their original proof of purchase, the agents will not affect a repair and the customer will be charged a call-out fee.

10.  Promotional Warranty Conditions

    a. This promotional warranty applies to new product purchased for domestic use in the United Kingdom and Republic of Ireland.

    b. This promotional warranty only applies to a qualifying product bought during the qualifying time from a participating retailer and registered within 30 days of purchase.

    c. This promotional warranty only covers the cost of parts and labour, provided by Midea or their nominated agents, to repair any manufacturing defects arising from normal domestic usage within the warranty period.

    d. This promotional warranty is non-transferrable and only applies to the first user of a new appliance.

    e. This promotional warranty is void if there has been any unauthorised access to the components or software of the product.

    f. Midea or its authorised service agents will at their discretion and without charge, repair or replace the defective parts or components.

    g. Customers are required to present their purchase invoice/receipt for free warranty service. If this is unavailable Midea or its agents reserve the right to decline any warranty claim/service.

    h. Midea accepts no liability for loss, damage or theft of product as a result of freight, transport or storage.

    i. You must provide our engineer with safe and reasonable access to the appliance at the agreed appointment time. Where parking restrictions apply, you should provide any required permit or make us aware of any parking charges in advance. If, acting reasonably, our engineer considers the working environment unsafe or cannot obtain reasonable access to the appliance, the visit may be cancelled or rearranged and you may be charged a call-out fee for the missed appointment.

11.  What is not covered by this promotional warranty (excluded):

    a. consumable items and parts subject to normal wear and tear, including light bulbs, filters, bags, belts and similar items.

    b. cosmetic damage, including scratches, dents or superficial marks, which do not affect the functionality of the appliance.

    c. routine maintenance, cleaning, descaling and other ordinary upkeep.

    d. defects or damage caused by external events or services outside our control, including interruption or irregularity of power, gas or water supply.

    e. damage caused by transport after delivery, misuse, neglect, accidental damage, improper installation, improper maintenance, or use contrary to the user instructions; and

    f. damage caused by environmental conditions or materials not reasonably suitable for the appliance.

GENERAL TERMS 

1. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this Promotion. 

2. The Promoter shall not be liable for any interruption to this promotion whether due to force majeure or other factors beyond the Promoter’s control. 

3. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claim(s) including, without limitation, to require further verification as to the identity, and other relevant details of an entrant or claimant and/or the verification as to their qualifying purchase. 

4. This promotional offer cannot be used in conjunction with any other similar Midea Home Appliances UK Ltd promotion(s). 

5. Midea Home Appliances UK Ltd reserves the right to amend the promotion in whole or part without prior notice or compensation for necessary changes. Any qualifying purchases made prior to any date of modification will be honoured where registration takes place within 30 days of purchase.

6. These terms and conditions are governed by English law. Consumers may also benefit from any mandatory rights and protections available under the laws of their country of residence. Nothing in these terms affects any mandatory consumer rights.