Midea UK | Warranty Terms & Conditions

Terms & Conditions

Our appliances are supported with a standard 2-year manufacturer’s warranty. Please check your warranty registration to confirm the warranty period your individual appliance is covered for.

This manufacturer’s warranty is in addition to, and does not affect, your legal rights against the retailer or any other rights and remedies available to you under applicable consumer law. In particular, nothing in this warranty excludes or limits any rights you may have under the Consumer Rights Act 2015.

The warranty period commences on the date of delivery and/or installation as specified within the purchase receipt.

If ownership of the appliance is transferred to another party and the appliance is within warranty, the original purchase receipt must be retained and provided if required.

Your warranty is subject to the below provisions, to the extent the defect was caused by or is attributable to the respective failure:

• This warranty applies only to appliances purchased and used in the United Kingdom and Republic of Ireland. This does not affect any mandatory legal rights that cannot be excluded under applicable law.
• Has been installed, used and maintained in accordance with the user instructions. 
• Has been used for normal domestic use only, unless otherwise agreed by us in writing. 
• Where installation by a qualified engineer is required, has been installed in accordance with applicable law, regulation and relevant industry standards; and 
• Has not been modified, altered or repaired by any person not authorised by us, where that modification, alteration or repair caused or contributed to the defect complained of. 
• This warranty does not cover any defect or damage to the extent that it is caused by misuse, neglect, accidental damage, improper installation, improper maintenance, unauthorised repair or modification, or failure to follow the user instructions. 

This warranty will not apply to defects or damage caused by misuse, neglect, accidental damage, use outside normal domestic use, use contrary to the user instructions, unauthorised modification or repair, or use of the appliance as an ex-display or demonstration model where the relevant defect or damage arises from that prior use.

We will act reasonably when assessing whether a claim falls within these exclusions.

If a defect arising from faulty materials or workmanship is reported during the warranty period, we will, at our option and free of charge under this warranty, repair the appliance or provide a replacement appliance of the same or equivalent specification, unless the chosen remedy is impossible or disproportionate.

Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be shipped to our repair centre. Larger appliances will normally be repaired at the installation address. We will tell you in advance if return is required and whether any packaging or collection arrangements are needed.

This warranty does not cover:

• consumable items and parts subject to normal wear and tear, including light bulbs, filters, bags, belts and similar items. 
• cosmetic damage, including scratches, dents or superficial marks, which do not affect the functionality of the appliance. 
• routine maintenance, cleaning, descaling and other ordinary upkeep. 
• defects or damage caused by external events or services outside our control, including interruption or irregularity of power, gas or water supply. 
• damage caused by transport after delivery, misuse, neglect, accidental damage, improper installation, improper maintenance, or use contrary to the user instructions; and 
• damage caused by environmental conditions or materials not reasonably suitable for the appliance. 

Any repair or replacement carried out under this warranty will be covered for the remainder of the original warranty period only, unless a longer period is required by law. This does not affect any legal rights you may have in relation to the repair, replacement parts supplied, or the appliance generally. If the same fault recurs, or if a repair is unsuccessful, we will assess the appliance and provide an appropriate remedy under this warranty, acting reasonably and in accordance with applicable law.

If, within the warranty period, the repair costs are deemed beyond economical repair, an equivalent model, or in the case of a design change the closest available model to the original specification, will be sourced for replacement. We are not obliged to provide a replacement that is identical in appearance or matches other appliances in the household.

Any repair or replacement provided under this warranty will continue only for the unexpired balance of the original warranty period, unless otherwise required by law.

Nothing in this warranty excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law. Subject to the foregoing, this warranty does not cover losses that are not a foreseeable consequence of our breach of this warranty, or losses relating to any business, trade, craft or profession.

You must provide our engineer with safe and reasonable access to the appliance at the agreed appointment time. Where parking restrictions apply, you should provide any required permit or make us aware of any parking charges in advance. If, acting reasonably, our engineer considers the working environment unsafe or cannot obtain reasonable access to the appliance, the visit may be cancelled or rearranged. We may charge a reasonable call-out fee for missed appointments, lack of access, or where parking charges were not disclosed in advance, provided we informed you of the potential charge before the visit.

We operate a zero-tolerance policy in relation to abusive, threatening or violent behaviour towards our staff or contractors. Where such behaviour occurs, we may suspend or refuse in-person service visits and require all further communication to take place through an alternative channel or require appropriate safety measures to be put in place before a visit is rearranged. This clause does not affect any rights that cannot lawfully be excluded.

We may charge a reasonable inspection, call-out, labour or parts fee where:

• the reported issue is not covered by this warranty; 
• the appliance is found not to have a fault; or 
•  the fault has been caused by an excluded event or circumstance

provided that we informed you in advance that such charges may apply.