Midea FAQ

Midea provides standard warranty of 2 years on site (spare parts, labour and transport) and 12 years for motor (spare parts only, excluding labour and transportation). Labour cost will not be covered 2 years after the date of purchase.

Please first confirm:

1.if there is a power outage at home. 

2.Is the power cord plugged in properly? 

3.Have you pressed the pause button on the washing machine? 

4.Is the fuse at home burned out? Is the washing machine in reservation mode? 

If you are not able to operate or  this problem can not be solved, you need to call the after-sales service.

Please confirm whether the water inlet pipe is loose or incompatible with the faucet structure, and whether there are any foreign objects blocking the water inlet filter. Please also confirm whether the drainage pipe is loose or damaged. 

The above accessories such as the water inlet pipe and drainage pipe need to be matched with the original machine, please call the local after-sales service.

Due to the need for heat dissipation, the machine requires space for drainage pipes and access to anti-rodent boards. Please also consider the location of the drainage holes on your home's flooring and the different drainage directions of our washing machine models. Therefore, at least 2 centimeters of space should be reserved on both sides and the back of the washing machine, and at least 10 centimeters of space should be reserved at the back of the air vented dryer.

Improper installation can lead to problems with the product, such as water leakage caused by improper installation of the inlet and outlet pipes, and excessive vibration and noise from the machine due to uneven installation of the machine body, etc. You can refer to the product manual for instructions. It is strongly prohibited to modify the processing actions set by the factory. Using parts that are not factory-matched may cause doubts about the operation and safety, and should not be used. 

Do not use excessive amounts of detergent, or use concentrated fabric softeners without diluting them. You can refer to the recommended usage and washing guidelines in the instruction manual. Avoid using too much detergent to prevent excessive foaming and overflowing, which can lead to wet floors and potential accidents.

1.Make sure that you have selected the correct temp.

2.Make sure that the water source faucets are fully opened. 

3.Make sure that the hoses are connected to the correct faucet and water intake connections on your washer, then flush the lines. 

4. Disconnect the hoses and clean the screens. The hose filter screens may be clogged.

1.Use a high-efficiency detergent to reduce over-sudsing. 

2.If you have"soft" water, reduce the amount of detergent.

3.For small or lightly soiled loads, reduce the amount of detergent.

1.Periodically run a Tub Clean cycle to clean the tub. 

2.Use a high-efficiency detergent to reduce over-sudsing. Excessive suds collect in nooks and crannies and cause odor. 

3.Dry the interior of your washer after the total cycle has finished.

For security reasons, you need to open the remote control function on the device before you can control the device remotely through the App

Solution:

1. Press the power button on the device to turn it on

2. Put the clothes into the device tube and close the door

3. After the device is connected to the wireless network, press and hold the remote control key for 3 seconds, the door will be locked

4. When the remote control light on the device panel is on, it means the remote control is on.

Note: After the door lock is unlocked or the door is opened, the device will be automatically disconnected from the remote control, if you want to continue to control the device remotely on the app, please open the remote control again.

No,just can be used in 2.4G Wifi