Troubleshooting & FAQs

• The AC unit is not powering on. What to check.

  Power Supply Check:

   

  Ensure that the power cord is securely plugged into a functional power outlet.

  Check for any tripped circuit breakers or blown fuses in your home's electrical panel.

   

  Remote Control Batteries:

   

  If your AC unit comes with a remote control, check the batteries. Replace them if necessary and ensure correct polarity.

   

  Unit Control Panel:

   

  Inspect the control panel on the AC unit for any visible issues, such as loose connections or damaged buttons.

  Make sure the control panel is responding when you press the power button.

   

  Reset the Unit:

   

  Some AC units have a reset button. Press it and wait for a few minutes before attempting to turn the unit on again.

   

  Thermostat Settings:

   

  Check the thermostat settings to ensure they are correctly configured for cooling mode and a temperature setting that should trigger the unit to turn on.

   

  Safety Features:

   

  Window AC units often have safety features that prevent them from turning on immediately after being turned off. Wait for a few minutes and try again.

   

  Remote Sensor Check:

   

  If your unit has a remote sensor, make sure it is clean and not obstructed. Dust or debris on the sensor can affect the unit's functionality.

   

  Check for Signs of Damage:

   

  Inspect the power cord and plug for any visible signs of damage. If you find any, do not attempt to use the unit, and contact customer support.

   

  Test with Another Outlet:

   

  Plug the AC unit into a different outlet to eliminate the possibility of a faulty power outlet.

   

  Contact Customer Support:

   

  If the unit still does not power on after following the above steps, please contact our customer support team. Provide them with the model number, serial number, and a detailed description of the problem.

   

  Preventive Measures:

   

  Keep the area around the AC unit free from obstructions to ensure proper airflow.

  Clean or replace the air filter regularly to maintain optimal performance.

• The AC unit is not cooling. What to check.

  Check Power and Settings:

  Ensure the unit is plugged in and receiving power.

  Verify that the thermostat is set to the desired temperature.

  Confirm the mode is set to "Cool" rather than "Fan" or "Heat."

   

  Clean or Replace Air Filter:

  Turn off the unit and unplug it for safety.

  Locate the air filter behind the front grille and remove it.

  Clean the filter with mild soap and water or replace it if it's damaged or excessively dirty.

  Allow the filter to dry completely before reinserting it.

   

  Check for Obstructions:

  Inspect the evaporator and condenser coils for dirt and debris.

  Clean the coils using a soft brush or vacuum cleaner.

  Ensure that no obstructions block the airflow around the unit, both inside and outside.

   

  Verify Window Seal:

  Ensure the window unit is securely sealed within the window frame.

  Seal any gaps or cracks with weatherstripping to prevent warm air from entering.

   

  Assess Fan Functionality:

  Check if the fan is running properly.

  If the fan is not working, it may need repair or replacement.

   

  If the issue persists after completing these troubleshooting steps, please contact our customer support center.

• Noises from the AC unit and what they mean.

  Rattling or Vibrating Noise:

   

  Check Mounting: Ensure that the air conditioner is securely mounted in the window. Loose mounts can cause rattling. Tighten any screws or brackets if needed.

   

  Isolation Pads: Place rubber or foam isolation pads between the unit and the window frame to absorb vibrations.

   

  Buzzing or Humming Noise:

   

  Fan Blades: Inspect the fan blades for any debris or obstructions. Clean them using a soft brush or compressed air.

   

  Tighten Screws: Check and tighten any loose screws on the unit. Loose parts can create vibrations and unusual noises.

   

  Clicking Sounds:

   

  Expansion and Contraction: It's normal for the unit to experience some expansion and contraction noises as it cycles on and off. However, if the clicking is excessive, it might indicate an issue with the thermostat or relay.

   

  Squealing or Screeching Noise:

   

  Fan Motor: A worn-out or malfunctioning fan motor can produce high-pitched sounds.

   

  Water Dripping Sounds:

   

  Condensate Drain: Ensure that the condensate drain is clear and free from blockages.

   

  Excessive condensate buildup can cause dripping noises. Clean the drain and the pan below the unit.

   

  Gurgling or Hissing:

   

  Refrigerant Issues: These sounds may indicate a refrigerant issue. If you suspect a refrigerant leak, please reach out to our customer support.

   

  Continuous Clicking or Tapping:

   

  Debris in the Unit: Foreign objects, such as leaves or debris, may become caught in the fan or other components. Turn off the unit and carefully inspect for and remove any debris.

   

  Whistling Sounds:

   

  Window Seals: Check if the window seals around the air conditioner are intact. Leaks can cause whistling sounds. Seal any gaps with weatherstripping.

• Air Conditioning Sizing

  BTU stands for British Thermal Unit, a unit of measurement for energy. In the context of air conditioners, BTU is used to measure the cooling capacity of the unit. The higher the BTU rating, the greater the cooling power of the AC unit.

   

  How to Choose the Right BTU Rating for Your Space

   

  Selecting the right BTU rating is crucial for efficient and effective cooling. To determine the appropriate BTU for your space, consider the following factors:

   

  Room Size:

  Measure the length and width of the room in feet.

  Calculate the square footage by multiplying the length and width.

  Use the following general guidelines for BTU recommendations:

  100 to 150 square feet: 5,000 to 6,000 BTU

  150 to 250 square feet: 6,000 to 8,000 BTU

  250 to 350 square feet: 8,000 to 10,000 BTU

  Adjust for factors like high ceilings, sunlight, and kitchen heat.

   

  Insulation and Sunlight:

  If the room is well-insulated, you can choose an AC unit with a slightly lower BTU rating.

  If the room receives a lot of sunlight, you may need a higher BTU rating.

   

  Occupancy:

  Consider the number of people regularly present in the room. More occupants may require a higher BTU rating.

   

  Additional Considerations:

   

  Window Type:

  Different AC units are designed for different window types, such as double-hung or sliding windows.

  Noise Level:

  Consider the noise level of the AC unit, especially if it will be used in bedrooms or other quiet spaces.

  Installation:

  Ensure that the AC unit can be properly installed in your window or through the wall.

• How to store the unit for the winter.

   

  Turn Off and Unplug:

   

  Ensure the unit is turned off and unplugged from the electrical outlet. This prevents any potential accidents during the storage period.

   

  Remove and Clean Filters:

   

  If your window AC has a removable filter, take it out and clean it thoroughly. Follow the manufacturer's instructions for proper cleaning or replacement.

   

  Inspect the Unit:

   

  Check the unit for any visible damage or wear. Address any issues before storing to avoid complications when you reinstall it in the future.

   

  Cover the Unit:

   

  Use a weatherproof cover or tarp to protect the unit from the elements if it's exposed to the outdoor environment. Make sure the cover is secure and won't blow away in the wind.

   

  Store Indoors, if Possible:

   

  If you have space, store the window AC indoors. This protects it from extreme weather conditions and extends its lifespan.

   

  Elevate the Unit:

   

  If storing the unit outdoors, place it on a platform or elevated surface to prevent it from sitting directly on the ground. This helps avoid damage caused by moisture.

   

  Secure the Cord:

   

  Bundle and secure the power cord neatly. This prevents the cord from tangling and sustaining damage during storage.