Troubleshooting & FAQs

• What should I check if my unit is not cooling?

  Check the Temperature Settings:

   

  Ensure that the temperature settings are correctly adjusted. Refer to your refrigerator's user manual for recommended temperature settings.

   

  Put a glass of water in the refrigerator to accurately check the temperature inside the unit.

   

  Inspect the Power Supply:

   

  Make sure the refrigerator is plugged in securely to a working power outlet.

  Check if the circuit breaker or fuse connected to the refrigerator has not tripped.

   

  Verify Ventilation:

  Ensure that there is proper airflow around the refrigerator. Leave some space between the back of the refrigerator and the wall to allow heat to dissipate.

   

  Examine Door Seals:

  Inspect the gaskets around the refrigerator and freezer doors for any visible damage or gaps.

  Clean the seals regularly and make sure they are free from debris.

   

  Check for Frost Buildup:

  If the freezer has excessive frost buildup, it may impede proper cooling. Defrost the freezer and clean out any accumulated ice.

   

  Assess Condenser Coils:

  Locate the condenser coils (usually on the back or underneath the refrigerator) and check for dust and debris.

  Clean the coils using a brush or vacuum to ensure efficient heat exchange.

   

  Monitor Refrigerator Contents:

  Avoid overloading the refrigerator, as this can restrict airflow and impact cooling performance.

  Check for any items blocking the vents inside the refrigerator and adjust accordingly.

• How to check the units door seal.

  Visual Inspection:

   

  Start by visually inspecting the door seal. Look for any obvious signs of wear, damage, or distortion. Check for cracks, tears, or gaps in the seal.

   

  Clean the Seal:

   

  Clean the door seal with a mild detergent and water solution. Use a soft cloth or sponge to remove any dirt, grime, or food residue that may be preventing a proper seal.

   

  Check for Debris:

   

  Inspect the area where the door seal makes contact with the fridge. Make sure there is no debris or foreign objects that could interfere with the seal.

   

  Dollar Bill Test:

   

  Perform the "dollar bill test." Close the door on a dollar bill or a piece of paper, leaving some of it sticking out. Try to pull the bill out. If there is little to no resistance, it indicates a poor seal. The bill should offer some resistance when pulled.

   

  Visualize Light:

   

  In a dark room, close the refrigerator door and check for any visible light around the edges. If light is visible, it means there is a gap in the seal. This can also be an indication of a problem.

   

  Check for Uneven Sealing:

   

  Ensure that the seal is making even contact along the entire perimeter of the door. Look for areas where the seal may not be pressed against the fridge, which could lead to air leakage.

   

  Inspect Hinges and Alignment:

   

  Check the alignment of the door and hinges. If the door is not properly aligned, it may not create a tight seal. Adjust the hinges if necessary.

   

  Feel for Cold Air:

   

  Run your hand along the edges of the closed door. If you feel cold air escaping, there may be an issue with the seal.

• Noises from the freezer and what they mean.

  Clicking Sounds:

   

  Possible Cause: Normal operation; the thermostat or defrost timer may produce clicking sounds.

  Solution: If the noise is occasional and not disruptive, it may be normal. Contact customer service if the noise is persistent.

   

  Humming or Buzzing:

   

  Possible Cause: Compressor operation.

  Solution: This is typically normal. However, if the noise is excessive, ensure the fridge or freezer is level and check for any loose components.

   

  Rattling or Vibrating:

   

  Possible Cause: Items inside the fridge or freezer are vibrating or the fridge or freezer is not leveled.

  Solution: Rearrange items to prevent rattling. Ensure the fridge or freezer is on a level surface to minimize vibrations.

   

  Gurgling or Boiling Sounds:

   

  Possible Cause: Flow of refrigerant in the cooling system.

  Solution: This is generally normal. However, if the noise is very loud or persistent, reach out to customer service for advice.

   

  Popping or Cracking:

   

  Possible Cause: Expansion and contraction of fridge or freezer walls during temperature changes.

  Solution: This is usually normal. However, if the noise is excessive, check for any visible cracks or signs of damage.

   

  Fan Noises:

   

  Possible Cause: The evaporator or condenser fan.

  Solution: If the noise is continuous, it might indicate an issue with the fan motor. Contact customer service for assistance.

• Frosting in the freezer. What to check.

  Check the Door Seal:

   

  Ensure the door closes properly.

  Inspect the gasket for any damage or debris.

  Clean the gasket with mild soap and water to maintain a proper seal.

   

  Temperature Setting:

  Ensure the temperature setting is suitable. Setting too low can cause excessive frost buildup.

   

  Defrost System:

  If your freezer has a manual defrost function, initiate the defrost cycle as per the owner's manual instructions

   

  Door Openings:

  In a high-humidity environment, keeping the door open for an extended period can cause frost to accumulate in the cavity.  Limit the door opening if possible.