Big Value, Big Rewards – Midea Small Appliances Promotion

Terms and Conditions

These Terms and Conditions govern the Big Value, Big Rewards – Midea Small Appliances E-Voucher Promotion (“Promotion”) organised by Midea (Singapore) Product Pte. Ltd. (“Midea Singapore”).

By participating in this Promotion, customers agree to be bound by these Terms and Conditions.

This Promotion is provided in addition to Midea Singapore’s standard warranty terms and does not affect any statutory rights available to consumers under applicable Singapore laws.

1. Promotion Period

The Promotion is valid from 1 October 2026 to 31 December 2026, both dates inclusive (“Promotion Period”), in Singapore.

All eligible purchases must be made during the Promotion Period. The purchase date shown on the valid tax invoice or order confirmation will be used to determine eligibility.

2. Eligibility

This Promotion is open to Singapore residents aged 18 years and above.

Employees of Midea Singapore, its distributors, participating retailers, advertising or promotional agencies, and their immediate family members are not eligible to participate.

The Promotion is intended for end-consumers purchasing products for personal domestic use. Purchases made for resale, trade, commercial use or other non-domestic purposes are not eligible.

Midea Singapore reserves the right to verify the eligibility of every participant and claim.

3. Participating Products

The Promotion applies only to selected participating Midea small appliances purchased from authorised Midea retailers in Singapore during the Promotion Period.

The participating model list may be accessed through the QR code or promotional information provided by Midea Singapore and participating retailers.

For the avoidance of doubt, the following product categories are NOT ELIGIBLE:

• Refrigerators;

• Washing machines;

• Clothes dryers; and

• Any product or model not included in the participating model list.

Purchases from unauthorised sellers, overseas retailers, parallel importers or other non-participating sales channels are not eligible.

4. E-Voucher Promotion

Customers must purchase at least two (2) participating Midea small appliances during the Promotion Period to qualify.

Multiple invoices may be combined for this Promotion, provided that:

• All invoices are issued by the same authorised Midea dealer;

• All purchases meet the requirements of this Promotion; and

• All invoices bear the same customer name and the same installation or delivery address.

Invoices issued by different dealers cannot be combined.

Eligible customers will receive a GiftPay electronic voucher based on the combined qualifying purchase value:

Each eligible set of combined invoices is entitled to only one (1) GiftPay e-voucher. The voucher tiers are not cumulative. Where the combined qualifying purchase value meets more than one tier, only the highest applicable voucher value will be awarded.

The qualifying purchase value refers to the final amount paid for participating products after applying discounts, promotional codes, rebates and retailer vouchers. Delivery fees, installation charges, extended warranty fees, accessories, service charges and non-participating products will not be counted.

Each invoice may be used for one (1) claim only and cannot be reused or included in another claim.

5. Online Claim Submission

No physical or in-person redemption is required.

Eligible customers must submit their claim through the online redemption channel designated by Midea Singapore. The online redemption channel may be accessed through the campaign QR code, campaign webpage or other instructions provided by Midea Singapore or participating retailers.

All claims must be submitted by the redemption deadline stated on the official online redemption form or campaign webpage.

Customers may be required to provide:

1. A completed online redemption form;

2. Clear copies, photographs or digital versions of all applicable tax invoices or order confirmations showing:

   • The authorised dealer’s name;

   • The customer’s name;

   • The installation or delivery address;

   • The purchase date;

   • The participating product models;

   • The quantity purchased;

   • The unit prices and total purchase value;

3. A clear photograph of each participating product’s serial number label, where requested; and

4. The customer’s Singapore mobile number, email address and any other information reasonably required to verify the claim.

Where multiple invoices are submitted, they must be issued by the same authorised dealer and bear the same customer name and installation or delivery address.

The information submitted must be complete, accurate and legible. Midea Singapore may request additional supporting documents where reasonably necessary to verify a claim.

Submission of a claim does not constitute automatic approval. All claims are subject to verification by Midea Singapore.

Late, incomplete, duplicated, altered, fraudulent or illegible submissions may be rejected.

6. GiftPay E-Voucher Issuance

Approved GiftPay e-vouchers will be delivered electronically to the Singapore mobile number, email address or other electronic contact method provided in the approved claim.

Customers are responsible for ensuring that their contact information is accurate and accessible. Midea Singapore will not be responsible for an e-voucher sent to an incorrect mobile number or email address supplied by the customer.

No collection from a Midea Redemption Centre or participating retailer is required.

GiftPay e-vouchers are subject to GiftPay’s applicable terms of use, participating merchant conditions and the expiry date stated in the electronic voucher.

Customers are responsible for using the e-voucher before its stated expiry date. Expired, unused, deleted or unredeemed e-vouchers will not be replaced, extended, refunded or exchanged for cash, except where required by law.

GiftPay e-vouchers are non-transferable, non-refundable and cannot be exchanged for cash or other promotional items.

7. Returns, Cancellations and Refunds

A purchase will cease to qualify if any participating product forming part of the eligible transaction is cancelled, returned or refunded, or if the transaction subsequently falls below the minimum quantity or spending requirement.

Where an e-voucher has already been issued, Midea Singapore reserves the right to cancel the e-voucher or require the customer to return or reimburse its value, to the extent permitted by law.

Product exchanges involving an eligible participating model may remain eligible, subject to verification and provided all other Promotion requirements continue to be fulfilled.

8. Verification and Invalid Claims

Midea Singapore reserves the right to reject or invalidate any claim where:

• The purchase does not meet the Promotion requirements;

• The products purchased are not participating models;

• The supporting documents are incomplete, altered, duplicated, fraudulent or illegible;

• The serial numbers submitted do not correspond with the products shown on the proof of purchase;

• The same invoice, order confirmation or serial number has been used for more than one claim;

• The purchase is cancelled, returned or refunded; or

• Midea Singapore reasonably believes that the Promotion has been abused or that the claim is not genuine.

Midea Singapore may contact the participating retailer or customer to verify purchase information.

9. Personal Data

By submitting a claim, customers consent to Midea Singapore collecting, using and disclosing their personal data for purposes connected with administering the Promotion, verifying claims, delivering GiftPay e-vouchers, preventing fraud and communicating with customers regarding their claims.

Personal data will be handled in accordance with applicable Singapore data protection laws and Midea Singapore’s privacy policy.

10. General Terms

Participation in this Promotion constitutes acceptance of these Terms and Conditions.

GiftPay e-vouchers are subject to availability and successful claim verification.

Midea Singapore reserves the right to substitute an e-voucher with another reward of equivalent value if the advertised e-voucher becomes unavailable due to circumstances beyond its reasonable control.

Midea Singapore may amend the Promotion mechanics or these Terms and Conditions, or suspend or terminate the Promotion, where reasonably necessary due to circumstances beyond its control, fraud, technical failure or legal or regulatory requirements.

Any amendments will be published through Midea Singapore’s official channels where reasonably practicable and will not affect rights that have already accrued under applicable law.

To the fullest extent permitted by law, Midea Singapore will not be responsible for any delay, failed transmission or inability to submit or receive a claim caused by incorrect information supplied by the customer, telecommunications failure, internet disruption or circumstances beyond Midea Singapore’s reasonable control.

Midea Singapore’s decision on all matters relating to the Promotion will be final, subject to applicable Singapore laws.

These Terms and Conditions are governed by the laws of Singapore.