What should I do if I have trouble placing an order or am unable to complete the checkout process?
It is our goal to create a seamless shopping experience. If you are having trouble placing an order please contact Midea Order Support -Midea Customer Service at 866-846-9592 or firstname.lastname@example.org. All orders can be placed directly on Midea.com.
How do I contact Midea regarding my order?
For questions regarding your order please contact Midea Order Support Midea Customer Service at 866-846-9592.
What are my payment options for purchases on Midea.com?
Midea accepts all major credit cards including Visa, MasterCard, American Express and Discovery.
When does my credit card get charged?
Midea will charge your credit card only when your purchase is ready to ship. We pre-authorize credit cards when the order is initially placed, so as to eliminate fraudulent transactions.
Can I order without a credit card?
At this time, Midea only accepts credit cards. Midea does not accept cash or check payments.
Does Midea validate my address for each order?
Midea will validate your billing and shipping address for each transaction. Your credit card billing address needs to be entered exactly as it appears on the credit card statement. This is to protect you from unauthorized purchases and fraud. However, the shipping address does not need to match the billing address.
How is the sales tax calculated?
Your orders from Midea.com will be taxed using the applicable sales tax rate for your shipping address, in accordance with state and local law.
How quickly will I receive my order?
Midea ships most orders within 2 business days, and most orders should be delivered within 7-10 business days. Final delivery timeline depends on the delivery address.
How do I check my order status?
Please contact our customer service team at email@example.com. All orders should be shipped within 48 hours and delivered within 7-10 business days.
How do I cancel an order?
To cancel an order contact Customer Service at firstname.lastname@example.org.
What are your delivery options?
At this time, we'll ship almost anything on our site to anywhere in the United States—except Alaska, Hawaii and Puerto Rico—for free. At this time we do not offer expedited shipping.
Does Midea ship to APO, FPO or PO Box addresses?
Currently, Midea is unable to deliver to the following types of addresses: P.O. Boxes, addresses outside the contiguous 48 states, international addresses, Army Post Office (APO), Diplomatic Post Office (DPO) and Fleet Post Office (FPO).
Can I modify the shipping destination after placing an order?
It is not possible to modify the shipping destination once an order is placed. If you need help on your order, please contact Midea Order Support at email@example.com.
How do I track my order once it has shipped?
Please call our customer service line at 866-846-9592 and provide the order number that was sent in your original email confirmation.
What if I am not available to sign for my package?
Packages that are eligible for curbside delivery do not require your signature or presence at the time of delivery. However, it is recommended that someone is present to receive larger packages.
What should I do if my shipment has not arrived by the date specified or has been misplaced/lost?
Please contact Midea’s Order Support Midea Customer Service at 866-846-9592 or firstname.lastname@example.org.
What happens after I complete my order?
You will receive an email order confirmation. When the order has shipped, you will receive an update with shipping/tracking information.
Why didn't I receive a confirmation email after I purchased a product on Midea.com
You will receive an automated order confirmation email within minutes of an order being placed. Please check your spam and junk folders for emails from email@example.com and add the address to your safe list or address book to ensure prompt delivery of future emails to your inbox. Please contact Midea Order t Midea Customer Service at firstname.lastname@example.org Orders@midea.comto inquire about the status of your order.
What is Midea's Return Policy?
We handle returns on a case-by-case basis with the goal of creating a positive customer experience. We value our customers and stand behind our products .Midea may accept return requests from items purchased within 30 days after delivery. If we choose to provide a refund, we apply refunds to the original payment method. Please contact Customer Support at email@example.com with questions or concerns.
Can I return an online order to a store?
No, orders placed online cannot be returned to the store.
How do I contact Midea regarding my order?
Please contact Customer Service at firstname.lastname@example.org or 866-846-9592.
Where can I find my warranty?
Please contact customer service at email@example.com or 866-846-9592.
How do I register my product?
Where can I find a user manual?
Please contact support at firstname.lastname@example.org.
How do I use a promotional code or discount?
Enter promo code into promo code field at checkout.