Midea Perkuat Kualitas Proses Bisnis melalui ISO 9001:2015

ISO 9001:2015 certification reflects Midea’s commitment to implementing a structured, consistent quality management system that complies with international standards. Its implementation covers work procedure controls, operational evaluations, and risk and opportunity management to ensure effective business processes.

Through this certification, Midea continues to promote continuous improvement to maintain consistent quality, enhance operational efficiency, and strengthen customer satisfaction and trust.

Ensuring Business Processes Meet Established Standards

The implementation of ISO 9001:2015 ensures that quality objectives, organizational context, quality policies, and Standard Operating Procedures (SOPs) are clearly documented and serve as references for all operational activities. This enables every business process to operate in a structured, consistent, and measurable manner in accordance with established standards.

To maintain implementation effectiveness, Midea conducts internal audits to identify potential non-conformities and ensure compliance with procedures. Audit findings serve as the basis for corrective actions and continuous improvement, helping business processes become more effective and efficient while meeting the Company’s established quality objectives.

Maintaining Consistency in Operational Processes

One example of ISO 9001:2015 implementation can be seen in logistics operations. The standard ensures that every stage, from shipping goods from factories to warehouses to distributing products to consumers, follows established procedures and standards. With structured and controlled logistics processes, Midea can maintain timely deliveries, ensuring that products reach consumers as scheduled. This also strengthens customer trust and satisfaction through reliable and consistent service.

With clear SOPs, well-defined responsibilities, and consistent control mechanisms, Midea can improve distribution efficiency, transparency, and operational accountability. This approach also strengthens internal controls, minimizes the risk of deviations, and ensures that decisions, including those related to financial matters, are made objectively based on established procedures and accountable data.

Identifying Risks and Opportunities

The implementation of ISO 9001:2015 encourages Midea to regularly identify, analyze, and evaluate risks and opportunities that may affect the achievement of company objectives. Through systematic mapping, the Company can anticipate potential obstacles, minimize risks, and optimize opportunities to improve operational performance.

This approach supports more measurable, evaluation-based decision-making while helping Midea establish preventive measures, corrective actions, and continuous improvement strategies to maintain effective business processes.

Driving Continuous Improvement

ISO 9001:2015 certification is not merely about meeting standards; it also serves as a foundation for Midea to build a culture of continuous improvement. Through structured documentation, SOP implementation, internal audits, and regular risk evaluations, Midea can monitor process effectiveness, identify non-conformities, and determine appropriate corrective actions.

Through consistent implementation, Midea continues to improve operational effectiveness, strengthen transparency and accountability, and ensure that every business process develops measurably in line with the Company’s quality objectives.

About Midea Indonesia

Present in Indonesia since 2010, Midea Indonesia is part of Midea Group, a leading global company in home appliances and consumer electronics. Midea offers a comprehensive range of innovative products, from Midea air conditioners and refrigerators to washing machines, air coolers, and various other home solutions to meet the needs of Indonesian consumers.

In 2026, Midea Indonesia officially established Indonesia’s largest electronics manufacturing facility, covering a total area of more than 200,000 square meters and comprising production facilities for air conditioners (ACs), refrigerators, and washing machines. The establishment of this facility reflects Midea’s commitment to meeting the needs of Indonesian consumers, increasing domestic production, and creating a more efficient supply chain.

To deliver the best customer experience, Midea Indonesia is supported by more than 300 service areas and 500 professional technicians, along with reliable after-sales services. These services include warranties of up to 10 years for AC products, free service and spare parts during the warranty period, and new product replacements for certain models, subject to applicable terms and conditions. Globally, Midea continues to strengthen its position through innovation and strategic partnerships, including collaborations with FC Barcelona and the AFC.