Privacy Policy

Privacy Policy

Last Modified: June 25, 2023

PT. Midea Planet Indonesia is committed to protecting the privacy of all visitors to our website, and as part of our commitment to privacy, we make this privacy statement. The extent of the information that we collect depends on the information you provide us. Please read the following privacy policy to understand how we use and protect the information you provide us. By accessing and/or using these web pages of PT. MIDEA PLANET INDONESIA, at the URL/domain name ("website"), you, as a user of this website, hereby accept and agree to abide by our Privacy Policy. If you do not agree, please discontinue your use of our website.

This Privacy Policy applies to information that we collect on this website and in email, text, and other electronic messages between you and PT. MIDEA PLANET INDONESIA. It does not apply to information collected by us offline or through any other means (including any other website operated by PT. MIDEA PLANET INDONESIA or any third party, including our affiliates and subsidiaries) or by any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from (or on) the website.


Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our website or on or through any of its features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us through any of the methods listed below.


We generally collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, send us warranty cards or correspondence (whether by letter, fax or e-mail), visit our web site, participate in our promotions or competitions or when you have contact with us in person.

When you visit our website, you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about you from emails and/or letters you send to us. PT. MIDEA PLANET INDONESIA may also request that you complete surveys that we use for research purposes, although you are not obliged to respond.

We may also collect information about you automatically as you navigate through the website, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. We may also collect personal information about you from third parties, such as our business partners. The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our website. You can find more information about cookies at and
  • Web Beacons. Pages of our website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit PT. MIDEA PLANET INDONESIA, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).


PT. MIDEA PLANET INDONESIA may use and analyze the information that we collect for the following purposes:

So that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our products, services and for marketing purposes.

Further, where you have given your consent, we may use your information to:

(i)     Let you know about the Midea products and services that we offer which may be of interest to you.

(ii)    Notify you about changes to our products and services.

(iii)   Allow you to participate in the interactive features of our website, when you choose to do so.

To provide you with notices about your warranty, and your claims.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

In any other way, we may describe when you provide the information.

to fulfill any other purpose for which you provide it.

For any other purpose with your consent.

We may contact you by post, telephone, fax or e-mail. If you change your mind about being contacted in the future, please let us know.


We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. However, we may also pass aggregate information on the usage of our website to third parties without restriction but this will not include information that can be used to identify you.

We may disclose personal information that we collect or that you provide as described in this privacy notice:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of PT. MIDEA PLANET INDONESIA’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data is held by PT. MIDEA PLANET INDONESIA about our customers is among the assets transferred.
  • To carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone, fax or e-mail. If you change your mind about being contacted by these companies in the future, please let us know.
  • To fulfill the purpose for which you provide it. For example, if you leave us your contact information so that customer support can contact you, we will use that information to have customer support contact you.
  • For any other purpose disclosed by us when you provide the information; and with your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce or apply any agreements, including for billing and collection purposes; and
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of PT. MIDEA PLANET INDONESIA, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


We do not control the collection and use of your information collected by the third parties described above. Where possible, these organizations are under contractual to use this personal information only for providing services to us and to maintain this information strictly confidential. These parties may, however, aggregate the personal information they collect with information from their other consumers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your Personal Data or otherwise seek such consent. If you wish to change your choice, you may do so at any time by logging into the website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by contacting us as set forth below.
  • Promotional Offers from PT. MIDEA PLANET INDONESIA. If you do not wish to have your contact information used by PT. MIDEA PLANET INDONESIA to promote our own or third parties products or services, you can opt-out by checking the relevant box located on the form on which we collect your personal information or otherwise seek such consent or at any time by logging into the websites and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by contacting us as set forth below. If we have sent you a promotional email, you unsubscribe from future email distributions by clicking the unsubscribe link in the email. This opt-out does not apply to information provided to PT. MIDEA PLANET INDONESIA as a result of a product purchase, warranty registration, product service experience or other transactions.


You can review and change your personal information by logging into the website and visiting your account profile page. You may also send us an email at the email address listed below to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


The law in some states may provide you with additional rights regarding our use of personal information. To learn more about any additional rights that may be applicable to you as a resident of one of these states, please see below and the privacy addendum for your state that is attached to this Privacy Policy.

After January 1, 2020, you have the additional rights described in the California Privacy Addendum.


We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.


As commonly understood, the transmission of information via the internet is not completely secure. Although PT. MIDEA PLANET INDONESIA will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage.


We may change this privacy policy at any time. It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the website’s home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website’s home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our websites and this privacy policy to check for any changes.


Phone: 0-800-1-888-523


Postal Address:

Komp. CBD Pluit Blok S No. 5
Jl. Pluit Selatan Raya No. 1, Jakarta Utara - 14440

  • Customer Support
    Customer Support

    Do you have questions about your Midea product? Midea Customer Service is here to help!

    Get Help
  • FAQ

    Find answers about product setup, use and care, and repair.

    Find an Answer