1-Year Free Replacement Warranty

Country/Region

Indonesia

Language

English

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1-YEAR

UNIT REPLACEMENT WARRANTY

New unit replacement within 1 year for any product issues.

TERMS & CONDITIONS

This program applies exclusively to purchases of Rice Cookers, Pressure Cookers, Induction Cookers, Air Fryers, Electric Fans, Air Coolers, and Water Dispensers.
Applicable for purchases made from June 1, 2025 onwards, both in offline stores and online/e-commerce platforms.
Product replacement can only be performed twice within 365 days.
For purchases made through online channels/e-commerce, Midea is not responsible for product damage caused during the delivery process. Consumers may contact the respective e-commerce platform directly.

How to Claim

Consumers must contact Midea's Official Business WhatsApp (0822 11 888 523) to report product damage and initiate the replacement process.
Consumers must send a video showing the product issue or damage via Midea's Official Business WhatsApp.
A new unit replacement is valid only after the consumer has received an approval message and report number from Midea's Official Business WhatsApp.
Consumers must submit their proof of purchase and warranty card.
After receiving confirmation from the service team, the defective product must be sent using its original box with secure packaging.
The defective unit must be dropped off at a Lion Parcel drop point, or a pickup can be arranged if Lion Parcel's network provides that service.
Shipping costs for the defective product will be covered by Midea.
Consumers may also send the product through a Lion Parcel partner, pay the shipping fee upfront, and then claim the reimbursement from Midea.

Terms of Product Damage

Manufacturing defects in terms of quality that may arise from normal consumer use.
Consumers are not eligible to file a claim if the unit damage is caused by misuse or negligence, such as dropping, water submersion, or other specific conditions, as determined after inspection by the service team.
Midea's service team has the authority to determine the nature of product damage following a thorough inspection.

Information

Operational Hour Monday – Sunday & Public Holiday: 07.00 - 19.00 WIB