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Midea wins the Service Quality Award 2026 for AC after-sales service, with a 5+10-year warranty and an extensive service network.
Purchasing an air conditioner (AC) for your home or office is not simply about choosing a unit that provides cooling, comes at an affordable price, and saves energy. More importantly, reliable long-term after-sales support is a crucial factor to consider. When your unit requires regular maintenance or technical repairs, easy access to the nearest AC service location and the availability of genuine AC spare parts are key to maintaining your comfort.
Midea Indonesia’s commitment to providing the best service has once again delivered tangible results. Midea has officially received the prestigious Service Quality Award 2026 in the Air Conditioning After-Sales Service category. This achievement demonstrates that Midea not only offers advanced air conditioning products but is also supported by a fast, professional, and reliable after-sales service ecosystem across Indonesia.
Why Does the Service Quality Award 2026 Matter to You?
The Service Quality Award is an independent recognition based on direct customer satisfaction research on a brand’s service quality. For consumers, this award gives greater peace of mind both before and after purchasing a product.
Through this achievement, Midea reaffirms its commitment that customer satisfaction does not end when the transaction is completed, but continues throughout the years of using the appliance at home.
Enjoy Long-Term Peace of Mind with Midea’s 5+10 Official AC Warranty
As a guarantee of its product quality and durability, Midea offers a 5+10 official warranty scheme across its residential AC range:
5-Year Spare Parts Warranty (Free Spare Parts & Service): Midea provides comprehensive protection for 5 years. During this period, consumers are covered for spare parts and repair service costs. Midea also ensures the availability of genuine AC spare parts to help ensure repairs are handled quickly and smoothly.
10-Year Compressor Warranty: The compressor is one of the most important and costly components of an AC, playing a key role in its lifespan. With a compressor warranty of up to 10 years, Midea provides long-term protection for this vital component, giving you and your family greater peace of mind.
*Warranty terms and conditions are subject to Midea’s official warranty policy.
Midea’s Nationwide After-Sales Service Ecosystem
To ensure that every service or regular maintenance request can be handled promptly, Midea has built an extensive support network across various cities, making it easier for consumers to access the nearest AC service location:
334 Official Service Networks: Spread across major cities and surrounding areas, making it easier for consumers to submit warranty claims and request regular maintenance for their units.
516 Certified Technicians: To maintain service quality standards, Midea is currently supported by 516 certified and experienced technicians. These professional technicians have undergone a rigorous certification process and are equipped with knowledge of modern electrical systems. Having repairs handled by competent technicians helps minimize the risk of further damage caused by improper installation or servicing, as all work follows standardized and measurable operating procedures.
Midea AC Pro Shops in 36 Cities: Midea AC Pro Shop is an official Midea store network offering complete and reliable air conditioning solutions, from residential needs to commercial projects. Supported by professional technicians and a comprehensive product range, Midea AC Pro Shop is available in 36 cities across Indonesia to provide purchasing, installation, and AC consultation services for both retail and business customers.
Enjoy a Better Air Conditioning Experience with Midea
Winning the Service Quality Award 2026 further strengthens Midea’s position as a trusted choice for Indonesian families seeking cool, energy-efficient AC supported by reliable after-sales service.
Keep your home AC in optimal condition. Find the nearest Midea AC Pro Shop or AC service location in your city by visiting the official Midea Indonesia website. Enjoy maximum comfort at home with Midea’s long-term and reliable AC warranty protection!